Shipping Service

Before parcels reaching our oversea warehouse

• How to track the shipping status of the parcel?
• Does the overseas warehouse receive parcels during the weekends and local public holidays?
• Does the warehouse refuse to ship a parcel?
• How long does it take for the warehouse to "check in" a parcel?
• Why does my parcel not yet check in since it has been in "sign off" status?
• How long can the parcel be stored in the overseas warehouse?

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Sending out from Overseas Warehouses

• When will my parcel be sent out from the overseas warehouse and when can I consolidate my shipment?
• How to get the latest shipping status of my parcel after it is "checked in"?
• Why my parcel have not yet been sent out after it is "check in"?

At our Hong Kong Warehouse

• Is there be any notification when the parcel arrived at Hong Kong warehouse?
• What if the registered weight and the actual weight are different?
• How many days can the parcel be stored in the Hong Kong warehouse?

Shipment Order

• How to create a shipment order?
• How to calculate the delivery fee?
• How to pay the delivery fee?
• Can I combine parcels from different member accounts into a bulk shipment?
• How do I arrange for delivery to me?
• How do I use the Buy&Ship credits?

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