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When will my parcel be sent out from the overseas warehouse?

Updated over a week ago

Once your shipment arrives at the overseas warehouse, the system will automatically schedule it to be forwarded to Hong Kong on the next outbound day. The fixed outbound days for each warehouse are as follows:

Warehouse Location

Outbound Days

USA Warehouse

Tuesday to Saturday

Japan Warehouse

Tuesday to Saturday

Canada Warehouse

Wednesday

UK Warehouse

Monday, Wednesday, Friday

Australia Warehouse

Thursday

Italy Warehouse

Friday

South Korea Warehouse

Monday to Friday

China Warehouse

Monday to Friday

Thailand Warehouse

Tuesday

Taiwan Warehouse

Tuesday, Friday

Please note that if an outbound day falls on a local public holiday, dispatch will be postponed. An estimated arrival date will be provided after your shipment is dispatched, and you will receive an email notification when your shipment arrives at the Hong Kong warehouse.
If you have any questions, please contact our customer service team.

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