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Frequently Asked Questions

Register as Buy&Ship member
When to fill in the referral number during the registration?
Why can't I receive the phone verification code?
What if it shows my phone number is already being used during the registration?
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Shopping Reminders
What is Express checkout?
Why can’t all products shown in Buyaholic posts be purchased with Express Checkout?
Why is the product price shown in Express Checkout different from that in the Buyaholic post?
How Buyforyou Works
What is Buyforyou?
What does a service fee cover?
From which locations, can I place an order?
How to visit US websites?
How is pricing calculated for an item request?
How to fill in the "Receiver" during online shopping?
What do I need to fill in the address row during online shopping?
What should I do if I forgot to put my Buy&Ship member ID in the shipping information?
What if there is not enough space in the Receiver when I enter my name and the member ID?
Can I use the Corrected / Recommended Address generated by the shopping sites?
Which shopping sites can accept Buy&Ship's overseas shipping service?
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Parcel Declaration
When to declare my parcel?
How to declare my parcel via Buy&Ship?
How to declare my parcel If there is no tracking number?
After received the email notification regarding the declaration, I have not yet declared for my parcel. Can my parcel still be sent out ?
If I declare the parcel after it arrived at Hong Kong warehouse, will this affect the progress of shipment?
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Shipping Service
How to track the shipping status of the parcel?
Does the overseas warehouse receive parcels during the weekends and local public holidays?
Does the warehouse refuse to ship a parcel?
How long does it take for the warehouse to "check in" a parcel?
Why does my parcel not yet check in since it has been in "sign off" status?
How long can the parcel be stored in the overseas warehouse?
When will my parcel be sent out from the overseas warehouse and when can I consolidate my shipment?
How to get the latest shipping status of my parcel after it is "checked in"?
Why my parcel have not yet been sent out after it is "check in"?
Is there be any notification when the parcel arrived at Hong Kong warehouse?
What if the registered weight and the actual weight are different?
How many days can the parcel be stored in the Hong Kong warehouse?
How to create a shipment order?
How to calculate the delivery fee?
How to pay the delivery fee?
Can I combine parcels from different member accounts into a bulk shipment?
How do I arrange for delivery to me?
How do I use the Buy&Ship credits?
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Reward Programs
What can Buy&Ship credits do?
How to get the credits?
How to earn Buy&Ship credits through Declaration Reward Program
What is Friend Referral Program?
How to refer a friend?
What if the friend referral number is not shown on the page during the registration?
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Others
What is Buyaholic’s Community Guidelines?
What can Buyaholic point do?
How to create a post on Buyaholic?
Why does my post show "Publishing"?
Why does my post show “Declined”?
Posts can not be published due to the shared item
Is there any special prohibited item for shipping?
Can I ship goods that require to store in a particular temperature?
What if there are prohibited items in my shipment?
What if I found that there is a problem with my parcel when I received it?
Will you change the packaging of the parcel ?
Is there any compensation if my parcel is lost?
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